Remember my last post when said I mailed my seven month old Canon camera in for warranty repair service? I received a package today and was thrilled that it was fixed so quickly. Well, when I opened the package there was a note attached to a box inside the package.
Check out the label on the box containing the camera...REFURBISHED?!!!!
Here's my annotated version of the "note"
Dear Valued Customer: [yeah right...like I believe that]
Thank you for giving us the opportunity to be of service. [hmm... you call this service?]
Since repairs are not performed on the camera model you sent for repair, [wth? the warranty card didn't mention that] we have shipped a new or factory-refurbished product to you in exchange for your originial unit. [ummm...the camera was only 7 months old and I paid good money for it, plus $20 to ship it to Canon Factory Service with insurance...a refurbished camera is not a fair exchange in my opinion].
I am so disappointed! This is customer service at it's worst! You can bet they're going to hear from me about the "exchange" they made for the camera I sent in. Talk about a company not standing behind their product! Grrrrr!
The camera is a Canon PowerShot A3100IS...word to the wise...keep this experience in mind if you're thinking about buying one.